At Sinful, we want our webshop and related services to be accessible and easy to use for everyone, regardless of ability or whether they use assistive technologies. We work to ensure that our webshop and related services meet applicable accessibility requirements, including Directive (EU) 2019/882 of the European Parliament and of the Council on the accessibility requirements for products and services (the Accessibility Directive). We also aim to comply with the Web Content Accessibility Guidelines (WCAG) Version 2.1 Level AA.

Our platform is currently partially compliant with these requirements. While the majority of our core functions meet the requirements, there are still some technical areas that we are working to improve to make our services more accessible.

This includes the following:

Our website has been developed to be compatible with the latest versions of the most commonly used browsers, such as Google Chrome, Safari, Firefox, and Microsoft Edge.
We aim to ensure that key functions such as search, ordering, payment and customer service are accessible and easy to use for everyone.
Most of our website can be accessed using assistive technologies such as screen readers, keyboard navigation and zoom.
We avoid using colour as the sole means of conveying important information, visual indicators or system feedback, so that the content is accessible to users with different types and levels of visual impairment.

Limitations and areas for improvement

Images and product content: We are continuously working to provide comprehensive alternative text to make visual content accessible to everyone.
Error handling and forms: We regularly improve our forms to ensure you receive clear and helpful feedback, regardless of the assistive technology you use.
Keyboard navigation: We are continually improving navigation across interactive elements to make the website easier to use with a keyboard alone.
Video content: We are working to improve the accessibility of our videos, including through subtitles and descriptive content.
Contrast and visual presentation: We regularly review our design elements to ensure sufficient colour contrast for all users.

We are continually working to improve the accessibility of our webshop and services, and we welcome your feedback.

If you have any questions or experience any barriers when using our webshop or services, please contact us:

Email: service@sinful.co.uk or telephone +45 0330 808 5261.

Please avoid including sensitive information, such as details about your health or other personal matters, when contacting us.

This accessibility statement was last updated on 07.09.2026.

Accessibility statement