Terms & conditions

About the company

sinful.co.uk is owned and managed by Mcompany ApS
Company registration number, VAT no. 32887848

Formal address (not returns):

Sinful / Mcompany 
5 Station Court
Station Lane
Hethersett NR9 3AY
Tel.: 0330 808 5261

All displayed product prices at sinful.co.uk are including VAT, but excluding shipping costs. All products are marked at today’s prices.

When you shop at sinful.co.uk, agreements are concluded in English.


Payments

Sinful accepts payment via:
- VISA, Mastercard and PayPal

The amount will not be charged to your card until the order is shipped.

When you shop at our website, we only save the information needed to deliver the ordered product. It is not possible for us to pass on credit card details or charge an amount several times.

We use cookies, e.g. to give you a better purchasing experience, and we are obligated to ensure that your information is secure. Read more about our use of cookies here.

Ban on purchases for resale 

Sinful.co.uk is for private consumers only. Therefore, only private consumers can make purchases at www.sinful.co.uk. When you make a purchase, you confirm that you are not buying the goods as a business or with the intent to resell.
We reserve the right to cancel an order if we at Sinful.co.uk have reason to consider it is purchased by a business or with the intent to resell. This does not entitle the customer to make claims against Sinful.


Age of consent

You must be 18 years or older to make a purchase on Sinful.co.uk. By approving a purchase on the website, you confirm that you are in compliance with the age restriction.


Cancellation and return policy

As a consumer, you have the right to cancel your online purchase within 14 days, but with Sinful you have up to 365 days to return purchased items.

365-day limited return policy

With us you may return your purchase for up to 365 days. It is a limited right of return, which means that you can return a product if it is of the same quality, quantity and condition as when you received it. This means that things such as edibles, lubricants, batteries etc. should be returned unopened within their expiry date. In addition, the product as well as its packaging need to be returned in the same condition as when you received them.

The original packaging needs to be sent in an undamaged condition.

*For hygienic reasons, the right to return intimate products will not apply if the packaging has been opened. In other words, you will lose the right to return the item if you break the seal on the packaging, which then for health or hygiene reasons is not suitable for return. Products that are not for intimate use may have been unpacked, if you can return them in the same condition you received them in. You lose the right to return the product if you have used it in a way that obviously reduces the value of the product significantly.

If the product (intimate products excluded) was opened or tried, aside from what was described above, we consider it used. This means that when the product is returned, only a portion of or none of the purchase price will be refunded, depending on the commercial value. This means that you may try on lingerie, as long as the product is returned in the same condition and packaging as you received it in.


Refunds

When you return your purchase, you will be refunded the amount you paid us. In the case of depreciation which you are liable for, the purchase amount will be reduced. If you use your 14-day standard cancellation right, we will refund the purchase amount within 14 days of receiving confirmation that you regret your purchase. The refund will be made with the same method of payment you used for the original transaction, unless otherwise agreed.

We may withhold the refund until we have received the returned product. You should always ask for a receipt when you hand over a package to be returned to us, as it serves as proof of return.

If you are unsure how to exert your cancellation right or right of return, please contact customer service:

Email: service@sinful.co.uk
Tel.: 0330 808 5261


Claims

Sinful offers a 2-year guarantee involving extensive defects discovered through normal use of the product. This means that you can either get the product repaired or replaced, or you can get a reduction in price, depending on the specific situation.

The guarantee does not cover defects, damages or wear and tear directly or indirectly resulting from misuse, lack of maintenance, violence or tampering.

Sinful must be notified of any complaints within reasonable time after the flaw or defect has been discovered or should have been discovered. Please contact customer service and submit image or video documentation of the flaw or defect. We will then get back to you with further instructions.

When you place orders with Sinful, you have up to 6 years to make a claim for an item you’ve bought from us (5 years in Scotland). If it has been more than 6 months since you bought the item from us, you may have to prove that the item was faulty when you received it. You must notify us that you wish to make a complaint as soon as possible, and no later than 2 months after discovering the flaw/deficiency.

Note that your basic right to a claim is to have the purchased item that you have complained about replaced with a corresponding product.

In case of flaws, defects or missing deliveries, please contact:

Email: service@sinful.co.uk
Tel.: 0330 808 5261

Return address:

Sinful / Mcompany
5 Station Court
Station Lane
Hethersett NR9 3AY

Sinful will not accept cash on delivery/carriage forward packages, and we do not offer return labels. You are thus liable for shipping when returning purchases.


Privacy Policy

Read more about our Privacy Policy here.


Delivery

Sinful will organise delivery to the recipient on the earliest possible date requested in the order. Please see our Shipping Options pages for delivery details. On-time delivery is, however, dependent on the delivery service. If delays should arise with the delivery service company, this will delay the delivery in relation to the requested delivery date accordingly. Please note that delivery times may vary depending on local and temporary conditions.

In case of very delayed (several days) or defaulted deliveries, Sinful will send you a new delivery without charge.

If you shop for more than £55, we offer free shipping with Royal Mail.

Price and delivery times for shipments abroad vary depending on your country of residence. The price is determined by the weight of the products you order and will be stated on the check-out page. Delivery times depend on your chosen delivery service and country of residence. Please see our Shipping Options pages for more information.

Keep in mind that you as a consumer have the right to cancel a purchase and have the purchase amount returned to you in case of delayed delivery. According to consumer rights regulations, delivery must take place no later than 30 days after placing an order, unless other arrangements have been agreed upon. This goes for both physical and online shops. If you wish to cancel your purchase due to delayed delivery, you have the right to have your money returned to you within 14 days.

There may be delays due to things like entry inwards which Sinful cannot be held responsible for.


Product reviews

When you submit a product review on Sinful’s website, you grant us permission to copy, remove, modify, publish and translate the content of the product review. You grant us the right to use the text on our webshop, including other domains than where you submitted the review. You also grant your permission for us to adapt your review and use it for marketing purposes in other sales channels.

Please write your review in English in an easy-to-understand manner without profanity, offensive language etc. You should not copy your review from other customers or from other places. Please don’t insert HTML tags or links in your review.

When submitting your review, you may state your full name, your first name or a nickname in the Name field. If you wish, you can write a completely anonymous review. Please enter the email address that you used in connection with your purchase at Sinful.co.uk. Your email address will never be visible with the product review(s) you submit.

We reserve the right to delete reviews if they do not meet above-mentioned requirements.


Avenues of complaint

Any complaint about a product or service purchased with us may be submitted to:

RetailADR
12 Walker Avenue
Stratford Office Village, Wolverton Mill
Milton Keynes MK12 5TW

Email: enquiries@retailadr.org.uk
Website: https://dashboard.cdrl.org.uk/webform
Tel: 0203 540 8063

When submitting a complaint, you must enter our email address service@sinful.co.uk.

In case of dispute, Sinful will follow the ruling of the official authority.

The latest update to the terms and conditions was made 30 June 2021.


Standard Cancellation Form

(Complete and return this form only if you wish to exert your right to cancel your order)

to:

Sinful / Mcompany
5 Station Court
Station Lane
Hethersett NR9 3AY

Email: service@sinful.co.uk

I hereby declare that I wish to exert my right to cancellation applicable in connection with my agreement for the following products/services:

__________________________________________________________________________________

Ordered on the: _______________________________ Received on the: _______________________________

Name of Consumer: ______________________________________________________________________

Address of Consumer: ___________________________________________________________________

Signature of Consumer: _________________________________________ Date: _________________

(only if the content of the form is communicated on paper)